Privacy Policy

1. Introduction

GrayVally ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, share, retain, and protect information when you visit our website, contact us, book a meeting, request a quote, or use our digital services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, country code, billing details, and other contact information.
• Business Information: Company name, project interest, budget range, project description, and service requirements.
• Technical Data: IP address, browser and device details, approximate location, pages visited, performance data, theme preference, and cookie or analytics data.
• Communication Data: Emails, support requests, correspondence, and feedback.
• Meeting and Scheduling Data: Call times, names, emails, and notes submitted through scheduling tools.

3. How We Use Your Information

We use information to:

• Provide, maintain, and improve our services
• Process payments, invoices, and project communications
• Respond to inquiries and support requests
• Prepare proposals, estimates, timelines, and plans
• Book meetings and manage project communication
• Send service updates or promotional messages where permitted or with your consent
• Analyze usage and protect our website, systems, and clients
• Meet legal, tax, accounting, and compliance obligations

You can opt out of promotional messages at any time.

4. Cookies, Analytics & Tracking

We use cookies, local storage, Google Analytics, Vercel Analytics, and similar tools to run the website, remember preferences, measure traffic, and improve performance.

These tools may process IP address, browser and device details, pages visited, and interaction data. For details, review our Cookie Policy.

5. Data Protection & Security

We use reasonable safeguards such as secure hosting, encrypted transmission where available, access controls, and internal controls. No online service is perfectly secure, but we work to reduce risk.

6. Data Sharing & Disclosure

We may share your information with:

• Service Providers: Vendors that support hosting, forms, analytics, email, scheduling, payments, and technical operations, including Formspree, Google Analytics, Vercel Analytics, and Calendly.
• Project Partners: Contractors, developers, designers, or consultants who need information to support a project.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: During a merger, acquisition, restructuring, or asset sale.

We do not sell, rent, or trade personal information.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain types of processing
• Request a copy of information you provided to us, where applicable
• Withdraw consent for marketing communications
• Lodge a complaint with relevant authorities

8. Data Retention

We keep personal data only as long as needed. Inquiry records may be kept for up to 3 years. Project, billing, contract, and accounting records may be kept for up to 5 years or longer if required for legal, tax, dispute, or compliance purposes.

9. International Data Transfers

Our hosting, form, analytics, email, and scheduling providers may process information outside Bangladesh. We take reasonable steps to ensure it is handled under this policy and applicable law.

10. Children's Privacy

Our services are not intended for people under 18. We do not knowingly collect children's personal information.

11. Changes to This Policy

We may update this policy by posting a new version here and changing the "Last updated" date. Continued use of our website or services means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: